Frequently Asked Questions


Click on Questions below to view the Answers

Steps to the Implementation Process:


Q1. What is required of me and my practice?

You and your staff will need to dedicate the time required to work with our team during all phases of the project lifecycle, from workflow analysis to training and preparation for Go-Live.

Q2. How long will implementation take?

Once your practice has been scheduled for implementation, Mount Sinai’s team will take you through the timeline of the details process to bring your practice live on the EMR system.

Ongoing Support:


Q1. Does the Voluntary EMR team provide ongoing support and services once the application is installed?

Mount Sinai’s Voluntary EMR offers comprehensive system training and telephone support of your new system.

Data Location, Ownership & Confidentiality:


Q1. Who owns the data and where is the data stored?

As provided by law, the patient is the owner of any personal health-related information documented by healthcare professionals during the course of treatment. The data generated and recorded in your office is always available to you. If at some point in the future you elect to terminate this service a full copy will be provided to you.

Q2. Where is the data stored?

All data and information contained in the secure Voluntary EMR master patient database is stored on Mount Sinai’s servers at our Information Technology Services Center which relieves you and your practice of the operational resources associated with owning, expanding and maintaining your own data servers.

Q3. Who can see the patient's data? Who can see my office data?

Only physicians and clinicians listed within a patient's record as attending, consulting or otherwise directly involved in the care of that patient may view any patient information. Similarly, only users authorized as being part of your practice have access to practice data.